Buyer's Guide

10 questions to ask before you trust AI with your security

AI is the hardest claim to check in a security evaluation. Ask for the specifics: where their AI acts alone, who reviews its calls, and how much of the AI you’ve deployed they actually cover.

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The AI running your security operations

Where does AI act without human review?

Red flag: “Everywhere,” or “fully autonomous.” Or “human in the loop” with no detail about which loop.

Ruxie triages and closes high-confidence benign alerts. Analysts make the consequential calls.

Can you show me the reasoning behind one AI decision?

Red flag: An audit log of actions with no reasoning. Or the
model’s calls aren’t exposed to customers.

Every step Ruxie takes is visible to customers in Expel Workbench™.

When your AI escalates, who do I talk to?

Red flag: A success manager, a portal ticket, or a voicemail after hours.

Reach a named Expel analyst in Slack or Teams, 24×7, included in the service.

Are your response times a contractual SLA?

Red flag: “We aim for.” A time-to-acknowledge sold as a response time. Or no number at all.

Expel averages a 14-minute mean-time-to-remediate on high and critical incidents.

What happens when we add a tool it hasn’t seen?

Red flag: It routes through their SIEM first, or it’s a
services engagement with months of tuning.

Expel is bring-your-own-tech (BYOT), agentless and API-first, across 160+ coverage options.

Coverage for the AI you’ve deployed

Can you detect attackers using AI, or only employees?

Red flag: A dashboard of which AI apps employees
visited, presented as threat detection.

Expel detects both. Attacker AI use and employee AI exposure are separate detection sets.

Do you see prompt-level signal, or only activity logs?

Red flag: Coverage stops at “user accessed AI service.”

Expel reads prompt-level signal, so you see intent behind the action.

What about the AI systems we build ourselves?

Red flag: Commercial AI tools only. Or visibility into usage, with no detection behind it.

Expel covers the AI you build, including prompt injection.

What framework maps your AI coverage?

Red flag: No framework, or a claim of complete coverage of a two-year-old threat surface.

Expel’s AI-specific detections map to 13 of the 16 MITRE ATLAS tactics.

Is this included, or a separate line item?

Red flag: A new SKU, a new console, a new onboarding project, and a different team.

Included in Expel MDR. Same team, same platform, same place as everything else.